OUR SERVICE department is something you will want to brag about. Our team of friendly and highly experienced Journeyman electricians are always ready to come and get the job done. Our service team has two important types of jobs. We provide service to customers in need of emergency service as well as doing warranty work for our customers after the completion of our jobs.
When it comes to EMERGENCIES, our goal is to be available to help our customers 24/7 365 days per year and to leave them 100% satisfied each and every time. We understand the meaning of emergency and we want to make sure that we respond promptly within 1-2 hours of the time we receive the phone call. We have a strong reputation that we continue to maintain.
We service Industrial, Hospitality Retail, Institutional, and Commercial clients as well as General Contractors, Owners, and Property Managers.
AFTER THE COMPLETION of our projects, our dedicated service technicians are there to give our customers peace of mind. We are committed to our customer, and we want to make sure they have continued support available after the Taylor Electric team has left the site.
The way that we ensure this customer support is by assigning each project that we complete to one of our service technicians. This service technician will meet with the superintendent on the job before it is finished. They will do a thorough and complete walkthrough of the job. The purpose of this walkthrough is for the service technician to learn the specifics of the work that has been completed, as well as any unique features of the project.
We then give the owner the contact information of the technician that has been briefed so that if any warranty items come up they have a reliable contact.
The service team can also facilitate changes, moves and add-ons that the customer may want.